Summary
Skills
Experience
Security & Operations professional with 6+ years of diverse experience across security dispatch, quality assurance, warehouse logistics, and customer retention. Proven track record of managing high-pressure environments, operating advanced communication systems, and maintaining accurate records across industries.
Core Skills
Security & Dispatch
CAD Systems
Camera Surveillance (1,300+)
Quality Assurance
IPC-A-610 Certified
J-STD-001 Certified
Inventory Management
Forklift / PIT Operator
Customer Retention
Team Supervision
Data Entry
Incident Reporting
Work Experience
Patrolled premises, deterred unauthorized access, and ensured facility security.
Maintained accurate records of incidents and reports.
Answered and processed emergency and non-emergency requests using CAD systems from MPHA residents, visitors, and staff.
Operated multi-channel communication consoles including phone, camera systems (1,300+ cameras), badging, and radio.
Performed logistics, inventory management, quality control, and data entry.
Ensured accurate grower payments through size, firmness, and rot evaluation.
Processed, inspected, cleaned, packed, and loaded berries for distribution.
Operated and maintained inspection and packing equipment.
Inspected circuit boards via X-ray and visual checks for Intel Aurora project quality standards.
Fixed PCB defects using touch-up repairs and hand soldering.
IPC-A-610 and J-STD-001 certified.
Maintained accurate records of inspections and repairs.
Upsold Spectrum products and secured renewals with existing customers.
Operated powered industrial trucks: Clamp, OP, and EPJ.
Performed inventory counts and maintained accurate records.
Provided customer service and support for travel bookings.
Assisted customers with itinerary changes, cancellations, and refunds.
Resolved customer complaints professionally.
Built and repaired furniture following quality and assembly standards using pneumatic tools, adhesives, fabrics, and jigs.
Performed quality control checks throughout production and on finished products.
Managed nightly store operations including inventory, staff supervision, and customer service.
Implemented sales strategies that increased revenue and met performance targets.
Thank you for viewing my resume. Contact me at mario@odom.uk or (409) 923-9551.